Quality Assurance

High Quality is critical to us!

We have earned a reputation for producing a consistently high standard of product, and offering a high standard of technical support and after sales support. We work hard to maintain and justify that reputation, and we have held independent Quality Assurance certification since 1992.

Concept gained NATO's highest quality standard, AQAP 1, in 1992, specifically for the design and production of non-toxic smoke systems, for the military, industrial and security marketplace.

In 1995 Concept was certificated to BS EN ISO 9001, for the same scope, after the MoD decided to restrict the activities of the Defence Quality Assurance Board to only the most critical military systems.

ISO 9001

In 1999 our sister company, Concept Smoke Screen (specializing in security smoke systems) also gained EN ISO 9001 quality assurance approval.

As design is incorporated within the scope of our accreditation, we can demonstrate to our customers and clients that we have the professional ability to design and manufacture systems to meet their specific needs.

Our Quality Assurance manager is an IRCA Registered Auditor, and a Fellow of the Institute of Quality Assurance.

Quality Assurance Certificates »

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Testimonials

Confined Space Rescue Program Manager - North Tree Fire

ViCount use in Hot Fire Trainer

The machine has performed flawlessly up to this point and I purchased the machine from you at least six or seven years ago.

I have to confess I have never cleaned the orifice with the drill as you mentioned.

Actually, after the install, I have never worked on the machine again which, I am sure, is at least neglect on my part.

We originally had two smoke generators in the trainer, one fore and one aft.   The other machine (not Concepts) is quite a bit older
and it quit about two years ago but we found that the ViCount generated so much smoke we did not really need two machines.

The machine is protected from the heat of the trainer by a bulkhead with a port for the smoke to get through.

To give you an idea of the efficiency and quantity and the character of the smoke, the ceiling temperature inside the trainer as verified by two gauges reaches about 1300 degrees F. The smoke level inside the trainer is maintained quite adequately from the floor to about the
four and one half foot level but not much higher due to the temperature. We have found that it burns off at about 450 degrees F (230C).

Your smoke machine has trained hundreds of line Firefighters from all over the US including from major metropolitan Fire Departments such as Los Angeles County Fire, Pasadena Fire, San Jose Fire, Las Vegas Fire, Oakland Fire, Berkeley Fire, Sacramento Metro Fire, Cal Fire, and many federal agencies as well.

The training and experience those fire fighters receive in the intense heat and disorientingly smoky environment the ViCount helps create has without question saved lives and injuries as well as millions of dollars of property damage that may have occurred without the level of training
the ViCount helps provide.

Thank you for your help and support.

Best regards,
Mitch

Mitch Ward CIHM
NorthTree Fire
Confined Space Rescue Program Manager