Quality Assurance

High Quality is critical to us!

We have earned a reputation for producing a consistently high standard of product, and offering a high standard of technical support and after sales support. We work hard to maintain and justify that reputation, and we have held independent Quality Assurance certification since 1992.

Concept gained NATO's highest quality standard, AQAP 1, in 1992, specifically for the design and production of non-toxic smoke systems, for the military, industrial and security marketplace.

In 1995 Concept was certificated to BS EN ISO 9001, for the same scope, after the MoD decided to restrict the activities of the Defence Quality Assurance Board to only the most critical military systems.

ISO 9001

In 1999 our sister company, Concept Smoke Screen (specializing in security smoke systems) also gained EN ISO 9001 quality assurance approval.

As design is incorporated within the scope of our accreditation, we can demonstrate to our customers and clients that we have the professional ability to design and manufacture systems to meet their specific needs.

Our Quality Assurance manager is an IRCA Registered Auditor, and a Fellow of the Institute of Quality Assurance.

Quality Assurance Certificates »

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Colt 4 Twin Turbo - New Product

Concept Smoke Systems are one of the leading smoke machine manufacturers... Read more >


ESS 2015

Concept are pleased to be exhibiting and supporting the Emergency Servic... Read more >

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Testimonials

BA Facility, Surrey Fire & Rescue Service

Observations on Concept ViCount smoke system:

"Reliability - we have three ViCount generators, two of which are at least ten years old.  These are extremely reliable as is the new one, we rarely have problems with them.

Smoke & running costs - very good quality of smoke at all times providing excellent conditions within the fire house as required.

Running costs - the amount of training provided from one drum of smoke oil is very good.  Due to the quality of smoke provided, the generators do not need to be on as long now as we have three.

Sales/support - always very good.  Whenever we have required assistance or advice, there has always been somebody available to help.  When we had a problem with a blocked filter, we simply made one phone call and this was dealt with quickly and efficiently."