Quality Assurance

High Quality is critical to us!

We have earned a reputation for producing a consistently high standard of product, and offering a high standard of technical support and after sales support. We work hard to maintain and justify that reputation, and we have held independent Quality Assurance certification since 1992.

Concept gained NATO's highest quality standard, AQAP 1, in 1992, specifically for the design and production of non-toxic smoke systems, for the military, industrial and security marketplace.

In 1995 Concept was certificated to BS EN ISO 9001, for the same scope, after the MoD decided to restrict the activities of the Defence Quality Assurance Board to only the most critical military systems.

ISO 9001

In 1999 our sister company, Concept Smoke Screen (specializing in security smoke systems) also gained EN ISO 9001 quality assurance approval.

As design is incorporated within the scope of our accreditation, we can demonstrate to our customers and clients that we have the professional ability to design and manufacture systems to meet their specific needs.

Our Quality Assurance manager is an IRCA Registered Auditor, and a Fellow of the Institute of Quality Assurance.

Quality Assurance Certificates »

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Colt 4 Twin Turbo - New Product

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ESS 2015

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Testimonials

Kidde Fire Training

We are manufacturers of all types of Fire Training Equipment i.e. Fire Houses, Aircraft, Ships etc and use the Concept range of Smoke Heads and Smoke Machines, in particular the ViCount 5000, over the last 15 years.

We use the oil based smoke system which produces smoke that will not dissipate when subjected to heat unlike water based smoke systems.

The Concept units have proven to be very reliable and robust when operated and maintained in accordance with Concept operating and maintenance instructions.

We have installed around 500 units some of which have been in service since being installed 15 years ago.

We have found Concept Engineering:

  • Provide excellent pre sales service
  • Supply superior oil based smoke machines
  • Provide excellent after sales service
  • Provide excellent technical support
  • Provide excellent telephone support